Effective Date: February 1, 2026
By accessing or using the Fresh Simple Foods website or services, you agree to the following Terms & Conditions.
Please read them carefully.
1. About Us
Fresh Simple Foods is an online grocery and food delivery service based in Grenada, providing farm-grown and carefully sourced food for delivery or pickup.
2. Orders & Availability
• All orders are subject to product availability.
• We list only items that are harvested or in storage at the time of listing.
• In rare cases where an item becomes unavailable, we will contact you to discuss substitution, credit, or refund options.
3. Pricing & Payments
• All prices are listed in Eastern Caribbean Dollars (XCD) unless stated otherwise.
• Payments are processed securely through third-party payment providers.
• We do not store full credit or debit card information.
4. Delivery & Pickup
• Delivery times are estimates and may vary due to traffic, weather, or other factors.
• Customers are responsible for providing accurate delivery details and being available at the agreed time.
• If a delivery cannot be completed due to customer unavailability or incorrect information, delivery fees may not be refundable.
5. Product Information
• Fresh produce may vary naturally in size, color, and appearance.
• Packaged weights are approximate; customers will receive at least the stated quantity.
• Images are for reference and may not always represent the exact item delivered.
6. Accounts & Communication
• Customers may create an account during checkout.
• You are responsible for keeping your login details secure.
• We may contact you regarding orders, deliveries, or important service updates.
7. Refunds & Returns
Our Refunds & Returns Policy forms part of these Terms & Conditions.
Please review it carefully before placing an order.
8. Food Safety & Responsibility
Once an order is delivered or collected, responsibility for proper storage and handling transfers to the customer.
Fresh Simple Foods is not responsible for issues arising from improper storage after delivery.
9. Website Use
You agree not to:
• Misuse the website
• Attempt unauthorized access
• Interfere with site functionality
We reserve the right to restrict access if misuse is detected.
10. Limitation of Liability
To the extent permitted by law, Fresh Simple Foods is not liable for indirect or consequential losses arising from the use of our services, including delays or product availability issues beyond our control.
11. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updates will be posted on this page with a revised effective date.
12. Governing Law
These Terms & Conditions are governed by the laws of Grenada.
13. Contact Information
For questions or concerns, contact us at:
Email: contact@freshsimplefoods.com
Phone: +1 473 000 0000
Address: La Borie, St. George’s, Grenada