Effective Date: February 1, 2026
At Fresh Simple Foods, we take pride in providing fresh, carefully selected food.
Because many of our products are perishable, our refund and return policy is designed to be fair, transparent, and practical.
1. Fresh & Perishable Items
Due to the nature of fresh food, we do not accept returns on:
• Fresh produce
• Meat, fish, or poultry
• Eggs and dairy products
• Prepared or ready-to-eat foods
However, if there is an issue with your order, we want to make it right.
2. When Refunds or Replacements Apply
You may be eligible for a refund or replacement if:
• You received the wrong item
• An item is missing from your order
• An item arrives damaged, spoiled, or unusable
• There is a clear quality issue at the time of delivery
Issues must be reported within 24 hours of delivery.
3. How to Report an Issue
To report a problem, please contact us with:
• Your order number
• A brief description of the issue
• A photo (if applicable)
Contact:
Email: contact@freshsimplefoods.com
Phone: +1 473 000 0000
4. Resolution Options
Depending on the situation, we may offer:
• A replacement item
• A store credit
• A partial or full refund
Refunds are issued to the original payment method where possible.
5. Non-Refundable Situations
Refunds or replacements will not be provided for:
• Preference-related reasons (e.g. size, ripeness, taste)
• Issues reported after 24 hours
• Products that were improperly stored after delivery
• Natural variations in produce size, color, or appearance
6. Delivery Issues
If a delivery cannot be completed due to:
• Incorrect address
• Customer unavailable at delivery time
We will attempt to contact you. If unsuccessful, the order may be returned and delivery fees may not be refundable.
7. Household & Non-Perishable Items
Non-perishable items may be eligible for return or refund if:
• The item is unopened
• Returned within 7 days
• Proof of purchase is provided
Approval is at our discretion.
8. Our Commitment
Our goal is always to be fair and reasonable.
If something went wrong, we encourage you to contact us — we value long-term trust over one-time transactions.